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Customer Service

If you currently have a PRO user account with us, please contact us before placing your first order with us. 

Please contact us at:

https://www.mudshop.com/pages/contact-us

or by telephone at:

661-481-3148

For make-up and product advice, please contact us at: https://www.mudshop.com/pages/contact-us. One of our make-up artists will be happy to contact you and help you pick a color, match a foundation, or just tell you about this season’s picks.

To return MUD products, please review our Return Policy:

• We will accept your return if you contact us within 10 days after you have received your order.
• You will need to contact our shipping department at https://www.mudshop.com/pages/contact-us to receive a Return Authorization Number. 
• Please include a copy of your invoice with your return, so that we can reference the order number when processing your return.
• Customers are responsible for paying all return shipping fees.
• Please write your Return Authorization Number on the outside of your package prior to shipping.
• Please ship your return to:
MUD Product Returns
25311 Avenue Stanford
Valencia, CA 91355

Business Accounts

For questions regarding wholesale accounts, school sales or our partner school program, please contact us at https://www.mudshop.com/pages/contact-us